MDeRCM has partnered with NeoLink Health — a Pampanga, Philippines-based patient services and collections specialist — to deliver seamless, 24/7 end-to-end revenue cycle management for healthcare providers across the USA.
🤝 MDeRCM × NeoLink Health — United States RCM expertise + Philippines operational excellence = the most cost-efficient, 24/7 healthcare revenue cycle solution available to US providers today.
Two specialist organizations. One seamless revenue cycle. Covering everything from AI-powered claim submission to compassionate patient financial counseling — 24 hours a day, 7 days a week.
MDeRCM is a full-service, AI-powered medical billing and revenue cycle management company serving healthcare providers across all 50 US states. We handle the complete clinical-to-cash workflow — eligibility verification, prior authorization, medical coding, claim submission, denial management, and payment posting.
📍 USA · All Time Zones
Explore AI Platform →NeoLink Health is a Clark, Philippines-based healthcare BPO specializing in patient services and collections. With a highly skilled, culturally aligned workforce experienced in US healthcare systems, NeoLink delivers 24/7 patient financial counseling, payment plan management, self-pay collections, and patient access services — powered by a Lean Six Sigma framework ensuring 99%+ accuracy.
📍 Unit C 5197 Kamagong Ninabel Dau, Mabalacat, Pampanga 2010, Philippines
Our partnership with NeoLink Health marks MDeRCM's official expansion into Southeast Asia. Based in Clark, Pampanga — one of the Philippines' premier healthcare BPO hubs — NeoLink brings a 24/7 operational capacity, US healthcare-aligned workforce, and Lean Six Sigma-driven patient collections excellence that extends our patient service and collections capability to a truly global scale.
For US healthcare providers, this means: when your office is closed at midnight, NeoLink Health's team in the Philippines is following up on patient balances, handling inbound patient billing inquiries, managing self-pay collections, and ensuring your revenue cycle never stops — while you sleep.
MDeRCM and NeoLink Health each handle what they do best — creating a complete, end-to-end healthcare revenue cycle with no gaps and no handoff delays.
When selecting a patient services and collections partner, MDeRCM had one non-negotiable: the partner had to treat every patient interaction with the same care, accuracy, and professionalism we apply to every insurance claim. NeoLink Health met that standard — and exceeded it.
Based in Clark, Pampanga — the Philippines' premier business process outsourcing hub — NeoLink Health operates with a workforce that is rigorously trained in US healthcare billing systems, HIPAA compliance, and patient financial communication. Their Lean Six Sigma framework produces a documented 99%+ accuracy rate across all patient-facing workflows, with transparent performance reporting that lets our clients verify results independently.
For US healthcare providers managing self-pay collections and patient financial services, NeoLink's combination of 24/7 availability, cost efficiency, and clinical empathy represents a genuinely differentiated capability. The Philippines' cultural alignment with the US — English fluency, familiarity with American healthcare culture, and strong customer service ethic — makes NeoLink's team uniquely effective in sensitive patient financial conversations.
Located in one of Asia's premier healthcare outsourcing centers — Clark, Pampanga — NeoLink operates in a mature, infrastructure-strong BPO environment with uninterrupted power, connectivity, and talent supply.
Every NeoLink team member undergoes structured training in US healthcare billing, HIPAA compliance, patient financial communication, and collections regulations including FDCPA and TCPA.
NeoLink's operations are governed by Lean Six Sigma principles — delivering measurable, consistent, 99%+ accuracy across every patient interaction with documented process improvement cycles.
With full operations running during US off-hours, NeoLink ensures patient billing inquiries, payment processing, and collections follow-up never wait until the next business day.
Philippines-based operations deliver significant cost efficiency vs. equivalent US-based staffing — allowing healthcare providers to scale patient services without proportional cost increases.
NeoLink provides healthcare providers and MDeRCM with real-time performance dashboards covering call resolution rates, collection success, payment plan completion, and patient satisfaction metrics.
MDeRCM handles your insurance billing. NeoLink Health handles your patient services. Together, we deliver a complete, 24/7 revenue cycle — no gaps, no delays, no uncollected revenue.
No invoice for 90 days. No transition fee. No contract. Start today.